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<p><strong>1st </strong>Reliability, competence and fairness characterises us as a partner. This means that:</p>
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<li>We answer customer inquiries within 24 hours (excluding weekends)</li>
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<p><strong>3rd</strong> We offer 4-star independent hotels, which are of high standard in presentation and fittings. The relexa quality means that our guests will find a clean and tidy hotel complex such as; hotel rooms, restaurants, public areas, meeting and events and fitness facilities, with all technical equipment working in all areas.</p>
<p><strong>4th</strong> We are a motivated, friendly and helpful team, which is characterised by respectful and cooperative relationships. We provide training and promote the development of our employees.</p>
<p><strong>5th</strong> Our value for money concept reflects quality and market requirements. This means that:</p>
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<li>Our prices are transparent to guests</li>
<li>Our service contents are described in detail.</li>
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<p><strong>6th </strong>Our main source of advertising are satisfied guest. We have</p>
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<li>A high percentage of repeat guests and regular customers (including business and LCR - customers)</li>
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<p><strong>7th</strong> By dealing openly with our accountancy, we enable our employees to think and act in line with the business needs.</p>
<p><strong>8th</strong> Complaints are dealt with promptly and confidentially and are handled subject to a fair and clear line towards our guests and staff. We analyse errors or short comings and by introducing suitable measures, we ensure that the same does not occur again.</p>
<p><strong>9th </strong>We encourage creativity, open views and commitment of all our employees and use the resulting ideas for the development of the company.</p>
<p><strong>10th</strong> In the selection of our goods (in terms of products and services) that we buy, quality is paramount. We choose our suppliers carefully, and ask them for continuous quality. We strive for long-term, trusting relationship and maintain them.</p>
<p><strong>11th</strong> We treat products and items provided or brought in by the customer with great care.<br />
<br />
<strong>12th </strong>We promote our environmental awareness, use resources and energy effectively and review the environmental impact of our actions.</p>
<p><strong>13th</strong> We are committed to implement the quality policy and quality objectives at all levels of the organisation. We will develop a quality management system, implement it and audit it periodically for its effectiveness.</p>
<p> </p>
<p> </p>
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'teasertext' => 'Unsere Qualitätsrichtlinien auf einen Blick',
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'content' => '<p>An dieser Stelle können Sie unsere relexa Qualitätspolitik nachlesen. Sie umfasst dreizehn verschiedene Punkte, nach denen alle zehn elexa hotels gleichermaßen handeln um so einen Qualitätsstandard zu sichern.</p>
<p><br />
1. Zuverlässigkeit, Kompetenz und Fairness zeichnen uns als Partner aus. Das bedeutet, dass</p>
<ul>
<li>wir Kundenanfragen spätestens innerhalb von 24 Stunden beantworten (außer an Wochenenden)</li>
<li>wir Verträge völlig erfüllen und diese in allen Aussagen der Wahrheit entsprechen</li>
<li>wir Vertragsänderungswünsche im Rahmen unseres Dienstleistungsangebotes berücksichtigen.</li>
</ul>
<p>2. Unsere Gäste betreuen wir stets aufmerksam, freundlich und hilfsbereit. Das bedeutet, dass</p>
<ul>
<li>wir Informationen und Nachrichten stets unaufgefordert weitergeben und unverzüglich bereitstellen</li>
<li>wir auf unsere Gäste zugehen</li>
<li>wir bestrebt sind, alle Gäste mit Namen anzusprechen und einen persönlichen Kontakt herzustellen</li>
<li>wir Zusatzleistungen aktiv anbieten.</li>
</ul>
<p>3. Wir bieten unseren Gästen Individualhotels in der 4-Sterne-Kategorie, die in Präsentation und Ausstattung zielgruppenorientiert sind. relexa Qualität bedeutet, dass unsere Gäste eine saubere und ordentliche Hotelanlage vorfinden, d. h. Hotelzimmer, Restaurants, öffentliche Räume, Tagungsflächen und Fitnesseinrichtungen stellen sich gepflegt und sauber dar und die Technik funktioniert in allen Bereichen.</p>
<p>4. Wir sind ein motiviertes, freundliches und hilfsbereites Team, das sich durch respektvolle und kooperative Beziehungen auszeichnet. Durch gezielte Schulungsmaßnahmen sichern wir die Qualität und fördern die Weiterentwicklung der Mitarbeiter.</p>
<p>5. Unser Preis-/Leistungsverhältnis ist qualitäts- und marktgerecht. Das bedeutet, dass</p>
<ul>
<li>unsere Preise für die Gäste transparent sind</li>
<li>die Leistungsinhalte genau beschrieben sind.</li>
</ul>
<p>6. Unsere wichtigsten Werbeträger sind zufriedene Gäste. Wir haben</p>
<ul>
<li>einen hohen Anteil an wiederkehrenden Gästen und Stammkunden (auch Firmen und LCR - Kunden) und</li>
<li>einen hohen Anteil an Empfehlungen.</li>
</ul>
<p>7. Durch offenen Umgang mit Zahlen ermöglichen wir unseren Mitarbeitern unternehmerisch zu denken und zu handeln.</p>
<p>8. Reklamationen werden unter Einhaltung einer klaren und fairen Linie gegenüber Gästen und Mitarbeitern prompt und vertraulich behandelt, immer unter der Berücksichtigung, den Gast für uns zu gewinnen. Wir analysieren auftretende Fehler. Durch geeignete Maßnahmen stellen wir sicher, dass der gleiche Fehler nicht nochmals auftritt.</p>
<p>9. Wir fördern die Kreativität, den offenen Blick und das Engagement aller Mitarbeiter und nutzen die daraus entstehenden Ideen für die Entwicklung des Unternehmens.</p>
<p>10. Bei der Auswahl aller Waren (im Sinne von Produkten und Dienstleistungen), die wir kaufen, steht Qualität an oberster Stelle. Wir wählen unsere Lieferanten sorgfältig aus und fordern sie zur Einhaltung einer kontinuierlichen Qualität auf. Wir streben eine langfristige und vertrauensvolle Zusammenarbeit an und pflegen diese.</p>
<p>11. Vom Auftraggeber beigestellte Produkte und eingebrachte Sachen behandeln wir so sorgfältig wie unsere eigenen.</p>
<p>12. Wir fördern unser Umweltbewusstsein, setzen Ressourcen und Energien sparsam ein und verbessern laufend die Umweltverträglichkeit unseres Handelns.</p>
<p>13. Wir verpflichten uns, die Qualitätspolitik und die Qualitätsziele auf allen Ebenen des Unternehmens umzusetzen. Dazu entwickeln wir ein Qualitätsmanagement-System, führen es ein, nutzen und überprüfen es regelmäßig auf seine Wirksamkeit.</p>
<p> </p>
<p> </p>
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<ul>
<li>We pass on information and messages without being asked and act on them immediately</li>
<li>We are committed to our guests</li>
<li>We endeavour to use our guest's names once known and establish a personal contact</li>
<li>We offer active additional services</li>
</ul>
<p><strong>3rd</strong> We offer 4-star independent hotels, which are of high standard in presentation and fittings. The relexa quality means that our guests will find a clean and tidy hotel complex such as; hotel rooms, restaurants, public areas, meeting and events and fitness facilities, with all technical equipment working in all areas.</p>
<p><strong>4th</strong> We are a motivated, friendly and helpful team, which is characterised by respectful and cooperative relationships. We provide training and promote the development of our employees.</p>
<p><strong>5th</strong> Our value for money concept reflects quality and market requirements. This means that:</p>
<ul>
<li>Our prices are transparent to guests</li>
<li>Our service contents are described in detail.</li>
</ul>
<p><strong>6th </strong>Our main source of advertising are satisfied guest. We have</p>
<ul>
<li>A high percentage of repeat guests and regular customers (including business and LCR - customers)</li>
<li>A high proportion of recommendations.</li>
</ul>
<p><strong>7th</strong> By dealing openly with our accountancy, we enable our employees to think and act in line with the business needs.</p>
<p><strong>8th</strong> Complaints are dealt with promptly and confidentially and are handled subject to a fair and clear line towards our guests and staff. We analyse errors or short comings and by introducing suitable measures, we ensure that the same does not occur again.</p>
<p><strong>9th </strong>We encourage creativity, open views and commitment of all our employees and use the resulting ideas for the development of the company.</p>
<p><strong>10th</strong> In the selection of our goods (in terms of products and services) that we buy, quality is paramount. We choose our suppliers carefully, and ask them for continuous quality. We strive for long-term, trusting relationship and maintain them.</p>
<p><strong>11th</strong> We treat products and items provided or brought in by the customer with great care.<br />
<br />
<strong>12th </strong>We promote our environmental awareness, use resources and energy effectively and review the environmental impact of our actions.</p>
<p><strong>13th</strong> We are committed to implement the quality policy and quality objectives at all levels of the organisation. We will develop a quality management system, implement it and audit it periodically for its effectiveness.</p>
<p> </p>
<p> </p>
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Here you can read about our relexa quality policy. It includes thirteen different points, which all ten relexa hotels adhere to in order to ensure a consistent quality standard.
1st Reliability, competence and fairness characterises us as a partner. This means that:
We answer customer inquiries within 24 hours (excluding weekends)
We fulfil our contract and fully comply in all statements
We consider requests for contract changes within our service range
2nd We always offer our guests attentive, friendly and helpful service. This means that:
We pass on information and messages without being asked and act on them immediately
We are committed to our guests
We endeavour to use our guest's names once known and establish a personal contact
We offer active additional services
3rd We offer 4-star independent hotels, which are of high standard in presentation and fittings. The relexa quality means that our guests will find a clean and tidy hotel complex such as; hotel rooms, restaurants, public areas, meeting and events and fitness facilities, with all technical equipment working in all areas.
4th We are a motivated, friendly and helpful team, which is characterised by respectful and cooperative relationships. We provide training and promote the development of our employees.
5th Our value for money concept reflects quality and market requirements. This means that:
Our prices are transparent to guests
Our service contents are described in detail.
6th Our main source of advertising are satisfied guest. We have
A high percentage of repeat guests and regular customers (including business and LCR - customers)
A high proportion of recommendations.
7th By dealing openly with our accountancy, we enable our employees to think and act in line with the business needs.
8th Complaints are dealt with promptly and confidentially and are handled subject to a fair and clear line towards our guests and staff. We analyse errors or short comings and by introducing suitable measures, we ensure that the same does not occur again.
9th We encourage creativity, open views and commitment of all our employees and use the resulting ideas for the development of the company.
10th In the selection of our goods (in terms of products and services) that we buy, quality is paramount. We choose our suppliers carefully, and ask them for continuous quality. We strive for long-term, trusting relationship and maintain them.
11th We treat products and items provided or brought in by the customer with great care.
12th We promote our environmental awareness, use resources and energy effectively and review the environmental impact of our actions.
13th We are committed to implement the quality policy and quality objectives at all levels of the organisation. We will develop a quality management system, implement it and audit it periodically for its effectiveness.
